Salon Operations Coordinator at Lola Hair Studio

Job Description

Lola Hair Studio is a boutique salon located on the Cambridge / Watertown / Belmont line offering exclusive salon services using luxurious products.

Lola Hair Studio isn't just a salon; it's an experience. We are a prestigious white-glove hair salon renowned for our artistic hair design, exceptional environment, and top-tier customer service. Our mission is to empower our team to reach their financial and personal best, offering pathways to six-figure incomes and harmonious work-life balance. Situated at the heart of our community, we're not just a salon – we're a destination for luxurious, personalized hair care.

Our Culture

At Lola Hair Studio, our culture is rooted in:

• Happiness: Cultivating joy and positivity for an uplifting atmosphere.
• Growth Mindset: Embracing continuous learning and seeing challenges as growth opportunities.
• Brave Leadership: Empowering every team member to lead and make impactful changes.
• Generosity: Giving back to our community and fostering a culture of kindness.
• Life Harmony: Promoting a balance between professional growth and personal well-being.

Responsibilities

As our Salon Coordinator, you're the heartbeat of our operations. You will:

• Elevate Team Performance: Guide and nurture our team, fostering an environment where everyone can thrive and grow. Work with Education Director to help team reach goals. Create and facilitate staff meetings. Manage team huddles and improve salon communication.
• Boost Salon Growth: Drive improvement in service and retail sales, productivity, and client retention. Elevate team service and retail sales. Monitor KPI performance including productivity, new and repeat retention, pre-booking and time standards. Assist CEO with budgeting, reducing expenses.
• Streamline Operations: Ensure daily operations are being followed and improved. Oversee salon cleanliness and safety. Oversee/Support Guest Care Team. Create, document and communicate systems.
• Lead with Excellence: Work alongside leadership team to constantly enhance salon operations and team empowerment. Attend all leadership education on and offsite where applicable. Lead weekly leadership meetings. Be a role model for the team.
• Hiring and Recruiting: Assist and work with CEO to hire and recruit new employees. Manage job postings, job descriptions and leads to ensure current.

What We Offer

• A competitive salary plus performance-based quarterly bonuses.
• Quarterly wellness bonuses and professional development opportunities.
• Career advancement support, leadership training, and flexible scheduling.
• Aflac insurance options.
• Complimentary hair services to keep you looking your best!

This is your chance to be a part of Lola Hair Studio's expansion and future success. It's about making a lasting impact on our brand and community, leading dynamic teams, and shaping the future of the beauty industry.