Dental Office Manager

The Dental Office Manager is highly organized and detail-oriented with strong multitasking skills. The Dental Office Manager has the ability to prioritize tasks for the most efficient use of time while being able to keep deadlines. This position requires a high level of integrity, confidentiality, and maturity. Naturally driven to coach, mentor, and build strong working teams. High executive function skills, excellent with following checklists and processes. Uses past experiences to add to the dental practice. Comfortable with conflict resolution.

Responsibilities

• Perform administrative responsibilities including employee training manuals, employee performance reviews, dental treatment plans, patient informed consent, insurance eligibility, prior authorizations, etc.
• Coordinate staff activities to ensure maximum efficiency.
• Audit staff to ensure team members are completing assigned tasks and completing assigned checklists.
• New hire orientation and paperwork - all onboarding.
• Meet with staff to review, write up, or train in proper office protocols.
• Meet with disgruntled patients who have questions or concerns about their experience.
• Perform morning huddle (team meeting) on time every morning before patients arrive.
• Oversee adherence to office policies and procedures.
• Develop and help implement an accountability system for staff and doctors.
• Maximize office productivity by making sure administrative staff is scheduling patients and answering phones.
• Audit dental assistants to make sure office equipment is being used and maintained with proper OSHA guidelines.
• Coordinate schedules, appointments, and bookings.
• Monitor and maintain office supplies inventory.
• Meet and greet patients and staff with hospitality so that both staff and patients have a great experience at the office.

Qualifications

• Excellent planning and organizational skills with strong attention to detail.
• Ability to use organizational tools such as Google Calendar, Open Dental, Word, and Excel.
• Must have the ability to multitask and prioritize. Must have a take-charge attitude.
• Ability to prioritize multiple projects and adjust workload accordingly; time management is critical.
• Must possess the ability to delegate authority and responsibility while also checking that it is getting done.
• Ability to maintain a high level of confidentiality.
• Ability to act and operate independently to accomplish objectives and the ability to work within a team.
• Exceptional problem-solving, analysis, and assessment with the ability to make good business decisions.
• Excellent communication and interpersonal skills with the ability to foster effective working relationships.
• High level of professionalism.
• Highest level of integrity.