Pure Glow
Boston, MA
Multi-Unit Manager
Job Highlights
BENEFITS
Paid Time Off
Multi-Unit Manager at Pure Glow
Job Description
Overview:Pure Glow is changing the perception of a tanning salon franchise with an elevated design experience, safer ingredients and game-changing results, leading the charge in a rapidly growing $1.6B category. This is an exciting opportunity to shape the future of an emerging consumer brand at the intersection of beauty and wellness.
Job Summary
As a Multi-Site Studio Manager, you will be integral to maintaining and elevating the operational excellence across our Back Bay, Seaport and Wellesley location studios. The standards, processes, and training developed in the corporate studios will be used for our franchise organization to follow. You will lead the hiring, training, and development of staff, ensuring each studio reflects the highest standards of performance, customer service, and operational efficiency. Your role will include upholding the company's culture, implementing accountability measures, and setting clear expectations.
You will oversee the daily operations, from staff scheduling and technical training to maintaining equipment and ensuring safety and hygiene protocols are met. In addition to managing the studio environment, you will drive sales initiatives for memberships, packages, and products while supporting administrative functions like inventory management and customer inquiries. Your leadership will ensure each studio offers a welcoming and professional atmosphere, aligned with the brand's commitment to quality and service.
Key Responsibilities
Leadership & Staff Development: Oversee the recruitment and ongoing development of staff across all corporate studio locations (Airbrush Tan Specialists, Front Desk, and Assistant Managers). Foster a culture of high performance, teamwork, and accountability, ensuring all team members are aligned with company values and operational standards.
Customer Experience & Sales: Lead initiatives to drive exceptional customer service across all studios, ensuring a consistently positive experience for clients. Support sales strategies for membership, packages, and products, and assist in achieving revenue goals across locations.
Operational Excellence: Manage day-to-day operations for all corporate studio locations, ensuring smooth execution of daily activities. Monitor and maintain studio facilities, equipment, and resources to uphold a clean, safe, and welcoming environment for staff and clients.
Training & Compliance: Implement operational and training standards across all corporate studio locations, serving as the standard for franchisees to train on and adhere to from company policies, to procedures, to best practices. Provide guidance and support to corporate and franchisees.
Performance & Accountability: Set performance expectations for staff, monitor progress, and conduct regular evaluations. Implement corrective actions when necessary and provide ongoing feedback to ensure consistent achievement of key performance indicators (KPIs).
Scheduling & Resource Management: Oversee the scheduling of staff and studio resources to meet the demands of the business, ensuring adequate coverage during peak hours and flexibility to adapt to changing needs. Ensure efficient use of time and resources across all locations.
Continuous Improvement: Identify opportunities for operational improvements, cost-saving measures, and process optimizations. Collaborate with senior management to implement new strategies and improve overall studio performance.
Health, Safety & Hygiene: Ensure strict adherence to health, safety, and hygiene standards across all studio locations, implementing protocols for cleanliness, equipment sanitation, and overall safety compliance.
Administrative & Operational Tasks: Manage administrative duties such as inventory control, client appointment scheduling, and handling customer inquiries and concerns. Maintain organized records and ensure accurate reporting across multiple locations.
Experience & Background
- 5+ years of leadership experience in a beauty, wellness, or service-based industry
- 2+ years of multi-unit experience (Bonus: in a franchise business)
- Strong leadership qualities, including problem-solving, decision-making, and the ability to motivate a team.
- Excellent written and verbal communication and organizational skills, with the ability to multitask and prioritize effectively.
- Ability to execute company initiatives, drive sales, and achieve studio goals, including upselling memberships and retail products.
- Proven ability to manage and develop a team, including hiring, training, and coaching employees to deliver an exceptional client experience.
- Exceptional customer service and client relations experience, with a proactive approach to resolving concerns and ensuring client satisfaction.
- Operational experience, including scheduling, inventory management, and maintaining studio cleanliness and organization.
Compensation
Competitive salary, performance bonus and benefits package commensurate with experience.
To Apply
Please submit your resume and cover letter detailing your experience and qualifications for this role. Preference given to candidates eager to start.
Multi-Unit Manager at Pure Glow
Job Description
Overview:Pure Glow is changing the perception of a tanning salon franchise with an elevated design experience, safer ingredients and game-changing results, leading the charge in a rapidly growing $1.6B category. This is an exciting opportunity to shape the future of an emerging consumer brand at the intersection of beauty and wellness.
Job Summary
As a Multi-Site Studio Manager, you will be integral to maintaining and elevating the operational excellence across our Back Bay, Seaport and Wellesley location studios. The standards, processes, and training developed in the corporate studios will be used for our franchise organization to follow. You will lead the hiring, training, and development of staff, ensuring each studio reflects the highest standards of performance, customer service, and operational efficiency. Your role will include upholding the company's culture, implementing accountability measures, and setting clear expectations.
You will oversee the daily operations, from staff scheduling and technical training to maintaining equipment and ensuring safety and hygiene protocols are met. In addition to managing the studio environment, you will drive sales initiatives for memberships, packages, and products while supporting administrative functions like inventory management and customer inquiries. Your leadership will ensure each studio offers a welcoming and professional atmosphere, aligned with the brand's commitment to quality and service.
Key Responsibilities
Leadership & Staff Development: Oversee the recruitment and ongoing development of staff across all corporate studio locations (Airbrush Tan Specialists, Front Desk, and Assistant Managers). Foster a culture of high performance, teamwork, and accountability, ensuring all team members are aligned with company values and operational standards.
Customer Experience & Sales: Lead initiatives to drive exceptional customer service across all studios, ensuring a consistently positive experience for clients. Support sales strategies for membership, packages, and products, and assist in achieving revenue goals across locations.
Operational Excellence: Manage day-to-day operations for all corporate studio locations, ensuring smooth execution of daily activities. Monitor and maintain studio facilities, equipment, and resources to uphold a clean, safe, and welcoming environment for staff and clients.
Training & Compliance: Implement operational and training standards across all corporate studio locations, serving as the standard for franchisees to train on and adhere to from company policies, to procedures, to best practices. Provide guidance and support to corporate and franchisees.
Performance & Accountability: Set performance expectations for staff, monitor progress, and conduct regular evaluations. Implement corrective actions when necessary and provide ongoing feedback to ensure consistent achievement of key performance indicators (KPIs).
Scheduling & Resource Management: Oversee the scheduling of staff and studio resources to meet the demands of the business, ensuring adequate coverage during peak hours and flexibility to adapt to changing needs. Ensure efficient use of time and resources across all locations.
Continuous Improvement: Identify opportunities for operational improvements, cost-saving measures, and process optimizations. Collaborate with senior management to implement new strategies and improve overall studio performance.
Health, Safety & Hygiene: Ensure strict adherence to health, safety, and hygiene standards across all studio locations, implementing protocols for cleanliness, equipment sanitation, and overall safety compliance.
Administrative & Operational Tasks: Manage administrative duties such as inventory control, client appointment scheduling, and handling customer inquiries and concerns. Maintain organized records and ensure accurate reporting across multiple locations.
Experience & Background
- 5+ years of leadership experience in a beauty, wellness, or service-based industry
- 2+ years of multi-unit experience (Bonus: in a franchise business)
- Strong leadership qualities, including problem-solving, decision-making, and the ability to motivate a team.
- Excellent written and verbal communication and organizational skills, with the ability to multitask and prioritize effectively.
- Ability to execute company initiatives, drive sales, and achieve studio goals, including upselling memberships and retail products.
- Proven ability to manage and develop a team, including hiring, training, and coaching employees to deliver an exceptional client experience.
- Exceptional customer service and client relations experience, with a proactive approach to resolving concerns and ensuring client satisfaction.
- Operational experience, including scheduling, inventory management, and maintaining studio cleanliness and organization.
Compensation
Competitive salary, performance bonus and benefits package commensurate with experience.
To Apply
Please submit your resume and cover letter detailing your experience and qualifications for this role. Preference given to candidates eager to start.
Posted 3 weeks ago