Medical Receptionist at Longevita Medical

Longevita Medical is seeking a Medical Receptionist to provide a welcoming experience to our patients, prospective patients and visitors. This dynamic individual will hold a key role in our fast-paced, prominent organization, while maintaining strict confidentiality. This position will also work closely with the Spa Manager for the purpose of optimizing appointment efficiencies, resolving practice issues and collecting/maintaining accurate practice data.

Qualifications

• Associates Degree is preferred; High School Diploma is required
• Excellent phone and interpersonal skills
• Exceptional computer skills
• Proficient in Microsoft Word and Excel
• Ability to multitask
• Organized and efficient
• Able to handle a fast-paced, changing environment

Duties and Responsibilities

• Greet clients and other visitors, in person or over the phone, with a friendly and helpful demeanor
• Responsible for keeping the reception area and waiting room clean and organized
• Register new patients and update existing patient demographics using EMR; ensure data entry is accurate and current
• Facilitate patient flow by notifying the provider of patient's arrival, being aware of delays and communicating with patients and clinical staff
• Respond to patients, prospective patients and visitor inquiries in a courteous manner
• Protect patient confidentiality by safeguarding Protected Health Information (PHI)
• Collect payment for co-pays/insurance and money for procedures
• Run daily financial batch report
• Reconcile all superbills twice daily and run "No Show report" for clinical team
• Schedule appointments of all types - consult, minor procedures, injections and follow-up appointments
• Understand the acceptable templates for each provider and abide by those guidelines
• Confirm client appointments for Physicians and Nurses
• Reschedule appointments as necessary, using sound judgment when moving a patient to another day in regards to timeliness of appointment and the template
• Update schedule throughout the day as changes occur and inform clinic staff if needed
• Effectively communicate practice offerings when responding to patient inquiries regarding services, health care professionals and fees (via phone and in person)
• Ability to screen calls and direct to appropriate personnel; able to page with a clear and understandable voice
• Handle special assignments and word processing as required to support other staff
• Participate in evening seminars throughout the year and other marketing activities

All duties and responsibilities stated are essential job functions. Staff members may be required to perform additional job-related duties as assigned by management.