Guest Experience Lead at Nicolo Salon

Job Description

At Nicolo Salon, our front desk is not administrative—it is leadership, hospitality, and sales combined into one role.

If you love people, thrive in fast-paced environments, and take pride in creating an exceptional experience—keep reading.

What You'll Do

• Lead the front desk and set the tone for every client visit
• Deliver a high-end, welcoming experience from check-in to checkout
• Drive rebooking and retail recommendations
• Manage phones, scheduling, and flow of the salon
• Support the team and keep the environment clean and running smoothly

Who This Is For

You are:

• Naturally warm, confident, and engaging
• Able to handle multiple things at once without stress
• Comfortable recommending products and services
• Reliable and flexible with your schedule
• Someone who takes ownership—not just follows instructions

Who This Is Not For

• Someone who "just wants a desk job"
• Someone uncomfortable talking to people all day
• Someone who needs a fixed, rigid schedule

Schedule

• 3–4 days per week
• Must be flexible
• Includes at least one late shift (2:30-9pm) or a Saturday day (8:30-3:30)

Pay

• Starting at $19/hour
• Growth opportunities into leadership roles

Why This Role Matters

This position directly impacts:

• Client experience
• Retail sales
• Rebooking rates
• Overall salon success

You are not behind the scenes—you are the face of our brand.

Benefits

• Employee discount

Work Location

In person

How to Apply

Send your resume and answer this question: "What does a great client experience mean to you?"

Email: Cristen@NicoloSalon.com