Guest Advisor / Customer Service / Front Desk

Job Highlights

Experience preferred
Flexible
No License Required
Hourly

BENEFITS

401k, Medical Insurance, Dental Insurance

Business Highlights

Spavia Day Spa Littleton

Littleton, MA

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Guest Advisor / Customer Service / Front Desk at Spavia Day Spa

Job Description

As a Guest Advisor / Customer Service / Front Desk, you are the face of our spa.

Guest Advisors are personable, professional, and go above and beyond so each guest feels as if they're a guest in our home. We pride ourselves in hiring passionate professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Guest Advisor / Customer Service / Front Desk $18+/hr based on experience.

Part-time and Full-time position available. 20-40 hours per week. Must be available to work Saturday or Sunday in addition to other days and/or nights.

Advancement opportunities to Senior Guest Advisor, Lead Guest Advisor and Assistant Spa Manager

Responsibilities

  • Greeting and assisting guests
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring the accuracy of all transactions
  • Maintaining a clean and beautiful spa, retail space, and reception area
  • Educate guests on our treatments, retail products and membership program
  • Maintain and provide accurate and timely responses to all guest inquiries
  • Ensure an exceptional guest experience every visit
  • Willingness to work as a team player to proactively support the spa's needs
  • Attention to detail in all aspects of spa coordinators responsibilities

Qualifications

  • Strong customer service skills with a focus on hospitality and sales
  • Ability to effectively communicate with customers and team members
  • Ability to promote and sell membership program and retail products
  • Knowledge of POS systems. Mindbody experience a plus.
  • Passionate, self-motivated and goal-driven
  • Attention to detail, organized and ability to multitask
  • Reliable, punctual, and trustworthy
  • High energy and sense of urgency
  • Professional, personable, articulate, and team player
  • Must be willing to commit for at least 1 year
  • Must be available to work 1 weekend day in addition to other days and/or nights
  • Drug/alcohol/smoke free

About Spavia Day Spa

Spavia Day Spa in Littleton has a 4.7 star rating on Indeed with 93% of our employer reviews being 5-stars! Spavia Day Spa has been in business for over 6 years and is owned and operated by a local family in the community. We love what we do and we care about our team! We offer a great family oriented work environment with frankly the best team of people to work with.

Posted 4 weeks ago