Front Desk Receptionist at Luxury Plastic Surgery & Medspa

Job Description

We are a luxury Plastic Surgery & Medspa practice with offices in Chelmsford and Boston. Our Chelmsford location is seeking a polished, professional Front Desk Receptionist to join our growing team.

This role is the face of the Chelmsford practice and the first point of contact for patients across both locations — greeting clients in person, answering phones, handling text/email inquiries, and setting the tone for a luxury patient experience.

Our ideal candidate is warm, articulate, highly organized, and able to create a welcoming environment that reflects the prestige of our practice. If you have a background in luxury hospitality, aesthetics, or high-end customer service, this is an opportunity to build a career in a sophisticated, patient-focused setting.

Why Join Us?

• Be the front-facing representative of our Chelmsford office, while supporting both locations.
• Join a prestigious boutique practice serving discerning clientele.
• Competitive compensation, with room for professional growth.
• Training in luxury patient experience and the aesthetics industry.
• Employee perks, including discounts on treatments and procedures.

Key Responsibilities

• Serve as the first point of contact: answer and route phone calls, manage emails and texts, and greet patients warmly at the Chelmsford office.
• Handle inquiries and scheduling for both Chelmsford and Boston patients.
• Manage the reception area, ensuring it reflects a luxury, welcoming environment.
• Check patients in and out, collect payments, and schedule appointments.
• Confirm appointments, prepare patient intake, and maintain accurate records.
• Communicate effectively with the Boston and Chelmsford clinical/administrative teams to ensure seamless patient experiences across both offices.
• Assist with daily administrative support as needed.

Qualifications

• Exceptional communication skills — polished, professional, and friendly in person and on the phone.
• Luxury hospitality, aesthetics, or high-end customer service experience strongly preferred.
• Strong organizational skills with the ability to manage multiple tasks at once.
• Tech-savvy with scheduling and EMR/CRM systems; Microsoft Office proficiency required.
• Warm, approachable personality with a commitment to excellence in patient care.
• High school diploma required; associate's or bachelor's degree preferred.
• Multilingual skills a plus.

Ideal Candidate

You are polished, poised, and naturally welcoming. You take pride in being the first impression patients have of the practice, whether in Chelmsford or on the phone for Boston. You are dependable, detail-oriented, and thrive in a role where communication and professionalism are everything.