Front Desk Receptionist / Administrative Assistant / Sales Associate at Skin to Soul

Job Description

Skin to Soul is looking for an outgoing, friendly, and enthusiastic Receptionist / Administrative Assistant / Sales Representative for our front desk.

This position is mainly located in our office in Somerville, MA. We are open 7 days per week, 9:00am - 9:00pm, and we are looking for someone to fill some of (or all of) the following schedule:

• Monday: 11 a.m. - 7 p.m.
• Tuesday: 9am - 1pm
• Wednesday: 9am - 3pm
• Saturday: 9 a.m. - 5 p.m.

Responsibilities

• Selling our massages, bodywork services, and memberships for our monthly subscription program
• Booking appointments for clients
• Maintaining our clean, calm, and relaxing studio atmosphere
• Answering the phone professionally and politely
• Handling any customer service issues that may arise
• Staying focused on our main goals of client experience, retention, and rebooking
• Assisting with light cleaning and sanitizing procedures

Candidate Qualifications

• At least 1 to 2 years of sales, Receptionist, front desk, & customer service experience is preferred
• Having knowledge or experience within the massage industry or salon/spa industry is a plus!
• Knowing Mindbody Software or another booking software is preferred
• The ability to learn computer systems very quickly
• The ability to work independently, with input and direction from management
• Possess excellent communication skills
• Be adept at multitasking and prioritizing tasks, with proper follow up as needed
• Know how to create and maintain Google docs, including sheets and documents
• Feel comfortable making decisions based on institutional knowledge and past experiences

Our Benefits

• Closed for business for 8 holidays each year including: Thanksgiving, Christmas Eve, Christmas, after 3pm on New Year's Eve, and New Year's Day
• Opportunities for career and pay growth within both of our locations
• Team-oriented environment
• Earn sick time
• Earn vacation time
• One free 60m Professional or Specialized level session each month (some restrictions apply)
• Discounted sessions for yourself and up to 3 of your friends/family members
• Ability to wear what you want within our dress code - NO uniforms or scrubs required
• Continuing Education reimbursement and support
• Multiple location opportunities - Somerville and Woburn
• Franchise opportunities available