Front Desk / Patient Coordinator at Najia Skin & Laser

Client Experience & Front Desk

• Greet and check in/out clients in a warm, professional manner.
• Answer phone calls, text messages, emails, and client inquiries promptly.
• Schedule, confirm, reschedule, and cancel appointments.
• Maintain an organized and welcoming reception area.
• Provide clients with accurate information regarding services, pricing, policies, and promotions.
• Process payments and maintain accurate client records.
• Enforce and communicate cancellation, payment, and scheduling policies professionally.

Administrative & Daily Operations

• Maintain accurate client information and treatment records.
• Monitor the daily schedule and communicate with providers regarding appointments and client needs.
• Assist with opening and closing procedures.
• Maintain cleanliness and organization of the front desk, retail area, and common areas.
• Assist with inventory management and restocking as needed.
• Complete assigned daily and weekly administrative tasks.
• Support management with general office and operational responsibilities.

Sales & Marketing Support

• Educate clients on available treatments, skincare products, and current promotions.
• Assist with retail sales and product recommendations.
• Help promote services, memberships, packages, and special events.
• Assist with social media and marketing tasks as assigned.
• Encourage rebooking and help maintain strong client retention.

Qualifications

• Previous front desk, customer service, medical office, salon, spa, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and polished demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable using scheduling software, computers, email, and social media.
• Reliable, punctual, and dependable.
• Ability to work independently and as part of a team.
• Must maintain client confidentiality and professionalism at all times.

Ideal Candidate

We are looking for someone who is:

• Reliable and punctual
• Professional and personable
• Proactive and responsible
• Detail-oriented and organized
• Comfortable with sales and client communication
• A team player with a positive attitude
• Interested in skincare, aesthetics, and the medical spa industry

Schedule

3x a week, 9am–6pm.

Najia Skin & Laser is committed to providing an exceptional client experience and maintaining a professional, welcoming environment for both our clients and team members.