Front Desk Coordinator at Luxury Hair Salon

Job Description

About Us:

We are a high-end hair salon located in the heart of Newbury Street, Boston, known for our exceptional service, skilled stylists, and luxurious atmosphere. Our salon provides a welcoming and sophisticated experience for our clientele, and we are looking for a professional and organized Front Desk Coordinator to join our team.

Job Summary

As the Front Desk Coordinator, you will be the first point of contact for our clients, ensuring a seamless and exceptional customer experience. You will be responsible for managing appointments, providing outstanding customer service, handling administrative tasks, and supporting the salon team in daily operations.

Key Responsibilities

• Greet and check in clients with professionalism and warmth
• Manage appointment scheduling, cancellations, and confirmations using salon software
• Handle phone and email inquiries with efficiency and a customer-first approach
• Process payments and maintain accurate records of transactions
• Assist with retail sales, product inventory, and restocking as needed
• Maintain an organized and aesthetically pleasing reception area
• Communicate effectively with stylists and clients to ensure smooth operations
• Handle multiple tasks efficiently in a fast-paced environment
• Perform basic administrative duties, including data entry and email management

Qualifications & Skills

• Strong organizational skills with the ability to multitask
• Exceptional customer service and communication skills
• Basic computer proficiency (experience with salon booking software is a plus)
• Professional and polished appearance suitable for a luxury salon setting
• Ability to work independently and as part of a team
• Prior experience in a salon, spa, or hospitality environment is preferred

If you have a passion for beauty, excellent organizational skills, and a commitment to outstanding customer service, we would love to hear from you!

Application Instructions

To apply, please submit your resume.