Front Desk Receptionist

Job Description

Front Office Receptionist

Water House Wellness is a wellness center that provides massage, acupuncture, esthetics, retail, classes & workshops, and a calm atmosphere and community to our clients. All the practitioners have their own style of massage to help clients in their health journey. We are very open-minded and welcoming of anyone who wants to join our growing community! We are searching for a front desk associate who thrives on multitasking, is good at problem solving, detailed work and helping clients and coworkers. Being flexible and professional is foundational in our workspace.

Your main duties would be scheduling clients, answering phones, and keeping a clean work space. And as we are a place of healing, we appreciate a nurturing energy and productive outlooks.
If you enjoy commanding a lot of moving pieces, the front desk is right for you!

Duties include:

• Contacting clients for scheduling, rescheduling, cancellations, waitlists, payment information
• Be a liaison to management and the owner
• Organize practitioners schedules
• Problem solve on the spot when issues come up
• Answer phone calls, texts, emails
• Provide friendly and respectful assistance to clients and practitioners
• Assist with crafting invoices when needed
• Clean the bathrooms and other common areas as needed.

Qualifications:

• We are looking for someone to work 3-4 shifts per week. Evenings and weekends required
• 1+ year of customer service experience preferred
• Proficient computer and basic technology skills (worked with organizational softwares, use google suite, can use Apple products like MacBook and iPhone)

We are queer & trans friendly, support #blacklivesmatter & we are a Woman Owned Business. Hate has no home here.

Staff benefits also include free participation in select classes and workshops and access to highly discounted treatments.

Benefits:

Tuition reimbursement, Employee discount, Professional development assistance