Front Desk Manager at Dear Sundays

Key Responsibilities

• Greet clients with a warm and welcoming demeanor as they arrive at the studio.
• Manage appointment bookings, ensuring accuracy and efficiency in scheduling.
• Answer phone calls, respond to inquiries, and provide information about our services.
• Process payments and handle cash transactions with precision.
• Maintain cleanliness and organization at the front desk area and throughout the studio.
• Assist technicians with various tasks as needed.
• Monitor inventory levels and communicate supply needs to management.
• Uphold studio policies and procedures to ensure a positive experience for all clients.
• Handle escalations and troubleshoot all in-studio issues (operational and people-related).
• Responsible for opening and closing procedures of the studio.
• Recap and communicate credit tips to all nail specialists at the end of the evening.
• Responsible for driving results to meet home studio sales goals.
• Serve as the liaison between the nail technicians and the leadership team.
• Responsible for communicating updates to each technician.
• Ability to coach team members on performance and behavior.
• Responsible for implementing store policies and procedures, and enforcing consistent and timely execution of all systems in place.
• Optimize scheduling to maximize booking and consistent completion of service steps and timing.
• Responsible for ensuring the studio is clean and well-maintained at all times.
• Manage staff cleaning and sanitation process to ensure work areas are consistently cleaned and sanitized in accordance with management expectations and CDC guidelines.
• Manage supply ordering process, ensuring order requests are made in advance to maintain a regular supply of products.
• Advise new product suggestions including polish colors, and maintain organized presentation and inventory of all supplies.

Required Skills and Qualifications

• Highly organized and focused.
• Good interpersonal skills and high emotional intelligence.
• Client service oriented.
• Positive attitude.
• Prior experience working with booking software; Booker is a plus.
• Strong communication skills.
• Prior experience at a nail, spa, beauty, or other salon preferred.
• Ability to multitask and work under pressure.
• Must be punctual and have a flexible schedule, including days, nights, holidays, and weekends.
• Must have a High School diploma. A Bachelor's degree is a plus.
• Must have a minimum of 1–3 years of experience in customer service, spa, hospitality, sales, and/or retail.
• Candidates must be authorized to work in the US.
• Must have the ability to explain services in detail to clients.
• Must have the ability to multitask and work in a fast-paced, high-volume environment while maintaining professionalism.
• Must be organized, proactive, and possess a strong attention to detail.
• Must be comfortable working in Microsoft Office and Google Suite.