Front Desk Lead

Job Description

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

About this Role

MiniLuxe is hiring a Front Desk Lead (Senior Experience Associate) to support the client experience and studio operations to drive operational excellence, and consistency across the market.

This role requires 3+ years of experience in retail, spa/salon, or hospitality. Candidates without relevant experience need not apply.

What You'll Accomplish

• Supports the client experience and studio operations during each shift
• Achieve daily retail goal
• Provides exceptional and meaningful service to clients
• Quickly and efficiently resolves client issues in the moment or with timely follow up
• Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs
• Uphold the highest standards of clean consistently throughout the day
• Accountable to driving retail revenue and sharing knowledge to fellow team members
• Ensures inventory is regularly and accurately received and accounted for
• Supports weekly/monthly inventory counts in studio
• Leads training and development for new Experience Associate hires
• Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market

Who You Are

• Excellent communication, verbal, and written skills
• Reliable (show up to shifts on time)
• Must have reliable transportation (may work at multiple locations)
• Exceptional interpersonal, planning, and organizational skills
• Highly motivated, results-oriented, and a self-starter
• Ability to influence, motivate, and communicate cross functionally
• Problem solver, able to navigate operational issues with resilience
• Ability and willingness to travel to studios within the market

Benefits

• Competitive compensation package
• Retail Commission
• Comprehensive health care plan (medical/dental/vision/LTD/STD and life insurance benefits)
• Paid Time Off
• Retirement savings account (401k)
• Free Services & Retail Discounts across non-toxic products
• Flexible Schedules
• Continued development and learning opportunities