Spa Desk Associate at Mirbeau

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care, and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected, and empowered to grow. That's why health, balance, and well-being are core values in everything we do.

Job Summary

The Spa Desk Associate role is responsible for greeting all guests with warmth and poise — with a focus on being a friendly first face and resource when checking in spa guests, as well as checking them out. Additionally, this role is responsible for the reception and retail area of the spa, where they are expected to perform the responsibilities as outlined below while always focusing on mindfulness, organization, and a hospitable presence.

Pay Rate: $19.00–$23.00 per hour, plus retail commissions

Please Note: Weekend availability is required.

Job Responsibilities

Start the Day with Intention & Shift Readiness

• Arrive on time in a clean uniform with name tag, ready to represent the Mirbeau standard
• Ensure the reception area is clean, organized, and welcoming for guests, reviewing daily reservations, and updating the pass-on log with any special requests
• Complete opening procedures, including verifying room statuses (where applicable)

Guest Welcome & Engagement

• Warmly welcome spa guests, following Forbes and Mirbeau-approved service standards
• Provide guests with robes, sandals, and guidance on spa procedures and amenities
• Provide informative tours of the spa to familiarize guests with available facilities, services, and amenities
• Keep guests informed of current spa promotions, services, and discounts
• Introduce guests to featured retail/beauty products and educate them on their uses and benefits

Front Desk & Communication

• Answer incoming phone calls, direct calls to the appropriate departments, respond to emails, and update daily communication logs and internal newsletters
• Book appointments for spa services as requested; inform spa staff of guest cancellations or any guest arrivals without appointments
• Register and check-in arriving resort guests; create key cards and escort them to their service areas or rooms (where applicable)
• Process check-outs, answer billing inquiries, and complete payment transactions for spa and resort services
• Perform daily checklists, count drawers, and prepare guest deliveries or amenities

Guest Service & Support

• Provide accurate information to guests about all resort services, facilities, hours of operation, resources, and available amenities
• Communicate with other departments to ensure proper billing of amenities throughout a guest's stay
• Proactively listen, acknowledge, and respond to guest concerns to resolve them in a prompt, professional, and courteous manner — escalating as necessary to the appropriate office or department
• Assist in collecting and relaying guest feedback to continuously improve the spa and resort guest experience

Completing the Day & Team Communication

• Clearly communicate property updates, guest needs and requests, and any service issues to the next shift
• Ensure seamless transitions into the next shift, maintaining continuity in the guest experience while setting up the team for success
• Complete any applicable closing checklists or procedures
• Attend scheduled meetings and team briefings as required by resort leadership

Qualifications, Skills & Educational Requirements

Exceptional Communication Skills

• Demonstrates clear, articulate verbal and written communication, with the ability to convey information professionally and effectively across all levels of staff and guest interaction

Outstanding Guest Service Abilities

• Brings a proven commitment to delivering elevated, personalized service while anticipating guest needs and exceeding expectations

Technical Proficiency

• Possesses strong computer skills, with experience using a variety of software applications and systems relevant to hospitality operations, ideally: reservations, scheduling, POS, and Property Management Systems (PMS)

Professional Appearance

• Maintains a consistently neat, well-groomed appearance in alignment with refined service standards

Polished & Pleasant Demeanor

• Presents a warm, approachable personality with a calm, confident presence — reflecting the refined standards and values of the company

Interpersonal Effectiveness

• Interacts respectfully and effectively with guests, colleagues, leadership, and the public — fostering a welcoming and collaborative atmosphere