Bilingual Salon Front Desk Sales Coordinator at Brooklyn Beauty Lounge

This is not a passive receptionist position. Our front desk is responsible for creating an excellent client experience, maximizing the salon's schedule, and actively contributing to sales.

The right candidate must be dependable, comfortable working in a busy environment, and serious about building a long-term position with our company.

Responsibilities

• Welcome every client warmly and professionally.
• Answer a high volume of calls, messages, and booking inquiries.
• Convert inquiries into scheduled appointments.
• Book, confirm, reschedule, and cancel appointments accurately.
• Actively fill openings and last-minute cancellations.
• Contact clients who canceled or left without rebooking.
• Recommend appropriate services, upgrades, add-ons, memberships, and retail products.
• Meet individual and team sales goals.
• Educate clients about salon services and help them choose the best options.
• Check clients in and out and process payments accurately.
• Maintain accurate client notes, tickets, and appointment information.
• Monitor booking notifications and respond promptly.
• Coordinate closely with technicians and management.
• Address client concerns calmly and professionally.
• Keep the reception and front desk area clean, organized, and presentable.

Requirements

• Fluency in both English and Russian is required.
• Must be available for full-time hours, including weekends and some evenings.
• Must be reliable, punctual, responsible, and consistent.
• Must be comfortable working in a fast-paced, high-volume salon.
• Strong communication and customer service skills.
• Confident speaking with clients and recommending services.
• Sales experience is strongly preferred; however, we are willing to train a motivated, coachable candidate with the right personality and willingness to develop strong sales skills.
• Detail-oriented and able to manage several responsibilities at once.
• Comfortable learning booking software and other salon systems.
• Salon, spa, hospitality, retail, or front desk experience is preferred.
• Must be looking for a stable, long-term position.

Application Questions

• Weekends are required. Are you available both Saturday and Sunday in addition to weekdays?
• Describe a time when you were responsible for meeting a sales, booking, or performance goal. What steps did you take, and what result did you achieve?
• What are you hoping to accomplish professionally over the next two to three years, and how would this position fit into those plans?