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Customer Experience Coordinator

226 5th Ave 3rd floor, New York, NY   See map

Reviews

5.0
Katya Young Studios is a facial massage studio on 5th Avenue, focused on care and quality. We're building a space where clients feel their best, supported by a skilled, inspiring team of estheticians dedicated to exceptional beauty and wellness experiences.
Relaxed
Family Friendly
Holistic Health

Job Highlights

Pay
Hourly
Schedule
Full Time
Experience
Entry to Junior levels

Guest Care Associate at Katya Young Studios

Katya Young Studios is a growing facial massage and skincare studio in Manhattan. We're looking for a smart, organized, and proactive person who enjoys working with people, takes ownership, and knows how to keep things running smoothly.

What You'll Do

  • Create a warm, seamless client experience from arrival through checkout.
  • Manage appointments, calls, texts, emails, confirmations, rescheduling, waitlists, and rebooking.
  • Learn our treatments and skincare to confidently answer questions and make recommendations.
  • Process payments and maintain accurate client records.
  • Help keep the daily schedule full and running efficiently.
  • Support the team with daily studio operations, inventory, reports, and organization.
  • Occasionally assist with studio projects and behind-the-scenes content.

Who We're Looking For

Someone who is:

  • Organized, dependable, and highly detail-oriented.
  • Warm and confident with clients.
  • Proactive and comfortable solving problems independently.
  • Able to prioritize and stay calm in a busy environment.
  • Quick to learn new systems and comfortable with sales.
  • Responsible enough to double-check when unsure rather than make assumptions.

Experience in hospitality, beauty, wellness, retail, reception, or another client-facing role is preferred.

Experience matters, but judgment, reliability, and initiative matter even more.

Our Culture

Katya Young Studios was built around a simple belief: people come first — our clients and our team.

We have high standards, but we believe in clear communication, mutual respect, and treating people well.

If you want to do meaningful work, learn, take responsibility, and grow alongside a growing New York business, we'd love to meet you.

Customer Experien... | Katya Young Studios | SalonJobs