Assistant Spa Manager

Job Description

Overview

We are seeking an experienced and dynamic Assistant Spa Manager to oversee the daily operations of our spa facility. The ideal candidate will have a passion for wellness and beauty, along with strong leadership skills to manage a team of professionals. This role involves ensuring exceptional customer service, maintaining high standards of cleanliness and safety, and driving the overall success of the spa.

Duties

• Manage day-to-day operations of the spa, ensuring a smooth and efficient workflow.
• Supervise and train staff, fostering a positive work environment that encourages teamwork and professional growth.
• Oversee inventory management, including ordering supplies and maintaining stock levels to ensure service continuity.
• Implement employee orientation programs to ensure all staff are well-trained in spa protocols and customer service standards.
• Develop marketing strategies to promote spa services and attract new clientele.
• Maintain accurate records related to payroll, scheduling, and employee performance.
• Ensure compliance with health and safety regulations while maintaining a clean and inviting atmosphere for clients.
• Handle customer inquiries and complaints with professionalism, utilizing strong phone etiquette to enhance client satisfaction.

Skills

• Strong time management skills to prioritize tasks effectively in a fast-paced environment.
• Proficient in administrative tasks including scheduling, reporting, and record keeping.
• Experience in inventory management to ensure optimal stock levels are maintained.
• Knowledge of retail management principles to drive sales within the spa.
• Proven ability in team management, fostering collaboration among staff members.
• Familiarity with payroll processes to manage employee compensation accurately.
• Excellent phone etiquette for effective communication with clients and vendors.

Join our team as an Assistant Spa Manager where you can make a significant impact on our clients' wellness journeys while leading a dedicated team in a thriving environment.