Guest Experience Associate at ORA Method

Job Description

ORA Method is New York City's destination for luxury acupuncture and holistic wellness, with studios in NoHo and the Upper East Side.

We don't just offer treatments; we create an experience. From the moment a guest walks through our door, every detail of their visit is intentional, elevated, and warm. Our Front Desk team is the first and last impression of that experience, and we take that seriously.

We're looking for a part-time Guest Experience Associate who brings genuine hospitality, sharp attention to detail, and a natural ease with people. If you've thrived in a luxury spa, boutique hotel, high-end retail, or specialty cafe environment and want your next chapter to be rooted in wellness, read on.

What You'll Do

Guest Experience & Hospitality

Greet and welcome every guest with the warmth and polish that defines the ORA brand.
Manage arrivals, check-ins, scheduling, and transitions with calm confidence, even during busy periods.
Anticipate guest needs, handle special requests gracefully, and resolve any concerns before they become issues.

Sales & Guest Education

Develop a deep, genuine knowledge of ORA's treatments, herbal offerings, and retail products; guests will look to you as a trusted resource.
Guide guests through their options with ease, whether they're first-timers or long-time regulars.

Studio Operations

Open and close the studio with ownership and reliability, following all SOPs and communicating proactively.
Support our service team by managing their schedules professionally and handling any day-of adjustments seamlessly.
Maintain an immaculate, serene front-of-house environment at all times.

What We're Looking For

Prior experience in a service-forward environment: luxury spa, boutique fitness, upscale hospitality, specialty retail, or a high-quality cafe. This is non-negotiable.
A natural communicator who is warm, polished, and confident in person.
Genuine curiosity about wellness, holistic health, or Chinese medicine; you don't need to be an expert, but you should be the kind of person who wants to become one.
Weekend availability is required. Evening availability is a strong plus.
Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-moving environment.
Tech-comfortable and quick to learn new systems.
A team player who takes pride in the environment they help create.

Compensation & Details

Pay: $19.00 – $23.00 per hour, based on experience
Type: Part-time
Reports to: Area Manager

ORA Method is where wellness meets craft. If you're ready to bring your hospitality background into a space that genuinely values the experience you create, we'd love to meet you.

ORA

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Jobs at ORA

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