Full Time Medical Receptionist/Patient Liaison

Job Description

A new, upscale cosmetic and medical dermatology center is looking for a well-spoken, stylish, customer service experienced and customer-oriented Medical Receptionist/Patient Liaison. Applicants must be college graduates who are team players, self-motivators, and experienced in reception for a medical office or spa with customer service training, or have a background in medical studies.

This is a full-time position. The role is responsible for answering phone lines, greeting patients upon arrival, ensuring their comfort, and coordinating their visit with providers in an efficient, pleasant manner. Duties include processing intake documents, providing clear and effective communication with patients by phone and in person, scheduling and confirming appointments, quoting prices and reviewing procedures, managing inventory, updating digital documents, maintaining the appearance of the front office and waiting area, processing payments, verifying patient insurance information, and performing administrative duties. Must be able to understand medical terms and procedures.

Education and Experience

College graduate, preferably with a medical concentration.
Reception experience required involving direct communication with the public in a customer service, medical, or spa setting.
Experience with EMR software.
Billing experience helpful.
Prior formal customer service training.

Essential Skills and Abilities

Superior customer service and communication skills.
Outstanding listening skills and ability to empathize with others.
Appropriate sense of discretion in dealing with varied and difficult situations.
Ability to convey a positive attitude in all dealings with others, whether patients or staff members.
Exceptional organizational skills.
Attentive to detail.
Excellent computer skills.
Upscale appearance and demeanor.
Team player attitude.
Ability to multi-task.

Additional Information

ModMed EMA: 1 year (Preferred)
Dermatology: 1 year (Preferred)

Training to begin immediately upon hiring.

GlamDerm

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Medical Receptionist