Spa Manager

Job Description

We are seeking an energetic and dedicated Spa Manager to lead our luxurious spa operations with passion and professionalism.

In this pivotal role, you will oversee daily spa activities, ensuring exceptional guest experiences while managing a talented team of estheticians, massage therapists, and support staff. Your leadership will drive service excellence, operational efficiency, and a welcoming environment that encourages relaxation and rejuvenation. This is an exciting opportunity for someone with a strong background in hospitality, management, and customer service to make a lasting impact in a positive, team-oriented environment.

Responsibilities

Lead and supervise all spa operations, including scheduling, shift management, and staff supervision, to ensure smooth daily functioning.
Deliver outstanding guest service by maintaining high standards of professionalism, cleanliness, and personalized care.
Manage guest inquiries, reservations, and feedback with enthusiasm and a solution-oriented approach.
Assist in coordinating special events and themed promotions to enhance guest engagement.
Develop and implement management strategies that promote team development, motivation, and exceptional customer service.
Oversee inventory management, including tracking stock levels and maintaining product availability.
Ensure compliance with health and safety regulations while fostering a relaxing yet secure environment for guests and staff.

Qualifications

Proven experience in hospitality management or spa operations, preferably in a supervisory or assistant management role.
Ability to confidently educate clients on services and skincare solutions to help them achieve their individual goals.
Strong leadership skills with the ability to motivate and effectively supervise diverse teams.
Excellent customer service skills combined with a proactive approach to guest satisfaction.
Experience in event planning or spa operations is a plus.
Proficiency with scheduling systems, point-of-sale software, and basic computer applications.
A genuine passion for wellness, client care, and helping others look and feel their best.

Join us in leading a vibrant team committed to delivering memorable experiences. Your energy, leadership skills, and passion for hospitality will help elevate our spa's reputation as a premier destination for relaxation and rejuvenation.

Spa Hours / Availability Requirements

Tuesday–Thursday: Evening availability required
Friday–Saturday: Daytime availability required
Sunday–Monday: Closed

Glam Spa

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Spa Manager