Spa Receptionist at Faena New York

Job Description

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Tierra Santa Healing House at Faena New York is preparing to open its doors and is building its founding team. Rooted in ancient healing traditions and modern wellness, Tierra Santa offers a holistic, guest-centered approach to well-being. The Spa Receptionist serves as the welcoming presence and operational hub of the spa, ensuring a seamless, calm, and elevated guest experience from arrival through departure. This role manages bookings, guest flow, and front-desk operations while maintaining a serene environment consistent with Faena New York's luxury wellness standards. The Spa Receptionist balances refined guest service with strong organizational and administrative skills.

This is a full time position with an hourly compensation of $36.00 per hour.

Duties and Responsibilities

Greet guests warmly and professionally upon arrival
Manage check-in and check-out procedures, ensuring accuracy and efficiency
Provide clear information regarding spa services, amenities, and policies
Maintain a calm, polished demeanor that sets the tone for the spa experience
Assist VIP guests and special requests in coordination with Spa leadership
Manage spa appointments, cancellations, and modifications using the booking system
Maximize treatment utilization while maintaining proper pacing and therapist scheduling
Confirm appointments and manage daily schedules for therapists and aestheticians
Communicate guest preferences, notes, and special requests to the service team
Process payments, gratuities, and retail purchases accurately
Maintain guest profiles, notes, and service history in the system
Support daily reporting, end-of-day reconciliation, and cash handling
Maintain cleanliness and organization of reception and retail areas
Educate guests on spa products and services, supporting retail sales
Ensure retail displays are organized, stocked, and visually aligned with brand standards
Assist with inventory tracking and restocking as needed

Qualifications

1–3 years of front desk, spa, or luxury hospitality experience preferred
Strong guest service and communication skills
Familiarity with spa booking systems and POS platforms
Comfortable handling payments and administrative responsibilities
Professional appearance and demeanor

Skills

Warm, composed, and guest-focused presence
Strong organizational and multitasking abilities
Clear verbal and written communication
Attention to detail and accuracy
Ability to remain calm in a fast-paced, guest-facing environment

Physical Demands and Work Environment

Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

FAENA

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