Spa Receptionist at Island Spa & Sauna

Job Description

Welcome to Island Spa & Sauna, your authentic Korean spa oasis nestled in Edison, NJ. With a dedicated team of 150 employees, we are committed to curating a haven of tranquility where stress is transformed into positive energy. Our diverse team works seamlessly together, each dedicated to their part in creating a relaxing experience for every guest. From serene massages, refreshing juices, to invigorating sauna rooms, every service is curated to contribute to your overall relaxation and well-being.

Founded by a passionate team and upholding Korean jjimjilbang culture, we've grown into a family-oriented space focused on creativity, exceptional service, and treating guests like family. Island Spa & Sauna is dedicated to providing a space that's a home away from home. Join us in shaping our industry and sharing our values.

Job Summary

Manage the day-to-day responsibilities associated with accommodating guests' spa service needs. Responsible for the Massage, VIP Treatment, and Skin Care reception area.

General Accountabilities

Greet and direct guests to therapy and service rooms.
Review guest intake forms before services and require guests to complete forms as needed.
Relay pertinent guest information and requests to therapists before services.
Perform occasional facility walkthroughs during downtime.
Schedule, cancel, and confirm reservations.
Locate guests that are checked in but have not arrived for their appointment.
Keep track of services on Booker and record them on the turning sheet to ensure fair distribution between therapists.
Make courtesy calls to guests that have not checked in a half an hour before their appointment.
Send early text reminders to guests regarding their appointment on the day of their appointment.
Keep record of occupied and unoccupied service rooms.
Accurately record guest assigned bracelet numbers on the turning sheet for payment at the end of their stay.
Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene.
Develop and maintain a positive work environment with others.
Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments.
Complete daily opening and closing procedures and checklists.
Handle guest complaints or concerns within scope of authority and seek help from a Floor Manager if needed.
Uphold and enforce Island Spa rules and regulations.
Be available and respond to inquiries and requests from guests pertaining to spa services, facility accommodations, and Island Spa policies and procedures.
Stay in constant communication with other departments and staff on Slack.
Communicate with floor employees using a radio while applying Island Spa radio etiquette.
Hold full understanding of services, special promotions, and packages offered by Island Spa.
Drive sales for products and services offered by Island Spa.
Comply with quality assurance standards and expectations.
Maintain a neat, tidy, and sanitary work area in accordance with Island Spa Health and Safety standards.
Attend quarterly department meetings outside of Island Spa operation hours.
Be able to work flexible hours, varied shifts and days, including holidays and weekends.
Adhere to the scheduling policy.

Job Qualifications

Minimum Education: High School Diploma or equivalent.
Minimum Experience: Some previous work-related experience in customer service.

Skills

Ability to use computers and appointment management software.
Ability to troubleshoot spa equipment (showers, tubs, pools, etc.).
Audio/visual aid proficiency (television, radio, iPad, etc. when applicable).
Must possess excellent written and verbal communication skills.

Availability

Weekends are mandatory due to the nature of our business.

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