Front Desk & Client Experience Coordinator

Job Description

Join Our Wellness Team

We're looking for a warm, professional, and highly organized Front Desk & Client Experience Coordinator to join our massage and wellness practice. The front desk is the heart of our client experience, and we're looking for someone who enjoys creating a welcoming environment while keeping the day-to-day operations running smoothly.

The ideal candidate is personable, dependable, detail-oriented, and confident communicating with clients in person, over the phone, by text, and via email. If you love helping people, staying organized, and being part of a positive wellness-focused environment, we'd love to hear from you.

What You'll Do

Welcome and warmly greet clients as they arrive
Create a friendly, professional, and inviting experience for every client
Manage client scheduling, appointments, cancellations, and rescheduling
Check clients in and out efficiently and accurately
Answer phone calls and respond to client inquiries via phone, text, and email
Communicate clearly and professionally with clients, staff, and management
Provide exceptional customer service and address client questions or concerns with professionalism and care
Maintain accurate client information and complete general administrative tasks
Process payments and assist with basic front-office responsibilities
Help maintain a clean, organized, and welcoming reception area
Support the team with day-to-day office operations
Create and post engaging content on social media
Help promote the practice, services, and wellness offerings through social media and other client communications
Work collaboratively with practitioners and management to ensure a smooth client experience

What We're Looking For

The right person will be:

Warm, friendly, and genuinely enjoys interacting with people
Professional and polished while still being approachable
Highly organized and able to manage multiple tasks at once
Reliable, punctual, and accountable
An excellent verbal and written communicator
Comfortable using computers, scheduling software, email, texting, and social media
Detail-oriented and able to follow through on responsibilities
Calm and solution-oriented when things get busy
Comfortable working independently while also being a strong team player
Respectful of client privacy and confidentiality
Interested in health, wellness, massage, or creating positive experiences for others

Qualifications

Previous experience in a front desk, receptionist, customer service, hospitality, medical/wellness, or administrative role is preferred
Excellent customer service and communication skills
Strong organizational and time-management skills
Basic computer proficiency
Experience with social media is a plus
Experience with scheduling or practice-management software is a plus
Ability to maintain professionalism and a positive attitude in a fast-paced environment

Why You'll Love Working With Us

We believe the experience our clients have begins the moment they walk through our door. You'll play an important role in creating an environment that feels welcoming, professional, and cared for.

You'll be part of a team that values kindness, communication, professionalism, wellness, and exceptional client care.

If you're someone who takes pride in making people feel welcome, loves staying organized, and enjoys being part of a wellness-focused team, we'd love to meet you.

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