Retail Sales & Client Experience Specialist at Restore Hyper Wellness

Benefits/Perks

• Full benefits package (for full-time team members)
• Competitive hourly pay + performance bonuses (based on memberships/packages and team goals)
• Free and discounted wellness services
• Relaxed, wellness-focused workplace
• Casual dress code
• Supportive, team-oriented culture
• Clear growth path for high performers (Senior Consultant Leadership opportunities)

Company Overview

At Restore Hyper Wellness – the nation's leader in cutting-edge wellness services – we help people feel better, look better, and perform at their best. Our mission is to make Hyper Wellness® accessible, affordable, and even fun.

We're building a team of people who bring positive energy, love helping others, and thrive in a culture where great service and great sales go together.

Job Summary

As a Wellness Sales Consultant (we call them Hyper Wellness Representatives), you'll deliver a 5-star client experience and help clients commit to a consistent wellness routine by recommending and closing the right membership or package.

This is not a traditional front-desk/reception role. You'll do some scheduling and onboarding — but the heart of the job is consultative selling, follow-up, and helping clients take action.

If you're energized by people, goals, and a fast-paced studio environment, you'll love it here.

What You'll Do

Sales & Client Growth (Core of the role)

• Use a consultative approach to understand client goals and recommend personalized solutions
• Give studio tours and confidently present and close memberships/service packages
• Own follow-up: respond to inquiries, re-engage leads, and convert first-time visitors into repeat clients
• Help drive studio performance through strong conversion habits and team collaboration

Client Experience & Education

• Welcome and assist clients with warmth, professionalism, and positive energy
• Educate clients on the benefits, protocols, and safety of our services (we train you)
• Create a consistent, elevated experience that keeps clients coming back

Studio Operations

• Manage check-ins, scheduling, and onboarding (including medical waivers and POS profile creation)
• Answer calls/texts, return voicemails, and assist with booking/rescheduling
• Maintain a clean, safe, welcoming studio and support day-to-day operations
• Execute opening/closing duties

Culture

• Embody Restore's mission, values, and Hyper Wellness® lifestyle
• Contribute to a high-energy team culture where everyone feels seen and supported

Success Looks Like

• Strong tour-to-sale and first-visit conversion
• Consistent membership/package closes through goal-based conversations
• Fast, professional follow-up and excellent communication
• High client satisfaction and repeat visits
• Reliable execution and attention to detail in onboarding/POS

Qualifications

Must-haves

• 1+ year experience in sales or membership/package selling (such as fitness, wellness, med-spa, boutique retail, hospitality)
• Comfortable asking for the sale and handling common objections with confidence and empathy
• Strong communication skills and follow-up habits (phone/text/email)
• Coachable, proactive, team-first mindset
• Interest in health and wellness — you don't need to be an expert, but you should enjoy learning and sharing it
• Willingness to work weekends (it's our busiest — and most fun — time)

Nice-to-haves

• Experience selling memberships (fitness studios, gyms, spas, med-spas)
• CRM/POS experience and strong organization
• Prior role with goals, quotas, or performance-based pay