Front Desk Receptionist at MassageLuXe

Job Description

Job Overview

The position outlined below is for a Spa that is individually owned and operated by an independent franchisee. If you are hired for this posting, the franchisee will be your employer and is responsible for the terms of your employment.

We are seeking a professional and organized Front Desk Receptionist to join our team. This role is essential in providing excellent customer service, managing shop operations, and ensuring smooth daily functions. The ideal candidate will possess strong communication skills and a friendly demeanor to create a welcoming environment for guests and visitors. Bilingual abilities are a plus to effectively serve diverse clientele.

Qualifications

• Committed to building client loyalty
• High school degree or equivalent
• Drug free
• Proven leadership skills
• Strong sales and administrative skills
• Willing to work a flexible schedule

Responsibilities

• BUILD CLIENT LOYALTY
• Assess their needs - Listen and ask questions
• Sell them all appropriate services - Utilize knowledge and give advice
• Sign them up as members - Provide the guest with the program that is the best value for them
• Resolve all concerns with a positive result - Do what's right for the guest
• Provide 5-star service to all members, employees, and outside contacts
• Responsible for promoting MassageLuXe in a positive manner
• Execute all MassageLuXe policies, procedures, and programs consistently, and in the spirit in which they were designed
• Generate new clientele through promoting grassroots marketing
• Uphold all MassageLuXe standards of cleanliness, safety, facilities repair, and equipment functionality
• Implement all Spa cash management and banking procedures accurately and consistently
• Maintain a positive, safe, upbeat, welcoming atmosphere in your Spa, for both guests and fellow employees
• Excellent phone etiquette and attention to detail necessary for success in this role

Compensation & Benefits

• Pay: From $17.00 per hour
• Expected hours: 12.0 – 24.0 per week
• Flexible schedule
• Work Location: In person