Assistant Store Manager at Lotus Bridal – NYC Bridal Boutique

Assistant Store Manager – Bridal Boutique

Lotus Bridal is a well-established, highly rated bridal salon with locations in Manhattan, Brooklyn, and Long Island. Our Manhattan boutique is seeking a highly organized Assistant Store Manager to oversee daily operations, coordinate inventory and order management, support alteration appointments, and lead the sales floor.

This role is ideal for someone who is highly detail-oriented, confident managing staff, and comfortable balancing operational responsibilities with customer-facing situations in a fast-paced retail environment.

The Assistant Manager works closely with the Store Manager as part of the leadership team and is responsible for maintaining store operations, supporting staff, and ensuring a smooth, high-quality customer experience at all times. This role is expected to maintain full leadership of the floor and oversee daily operations when the Store Manager is not present.

Qualities | Requirements

• Strong hospitality mindset to ensure every bride and her guests feel welcomed, comfortable, and confident
• Possess a high standard of honesty, moral goodness, strong work ethics and standard of commitment
• Must be quick thinking and have high competency to problem solve, with the ability to anticipate and resolve issues before they escalate
• 2 – 3 years of experience in retail management, showroom management, or leadership role in a related field
• Strong business awareness with the ability to support store performance and KPI goals
• Ability to prioritize, delegate and manage multiple responsibilities in a fast-paced environment
• Impeccable presentation and excellent verbal and written communication skills
• Ability to build and maintain strong relationships with customers, vendors and staff
• Comfortable using technology and systems to improve organization and efficiency
• Working Saturdays and Sundays is required

Responsibilities

Store Operations & Inventory Oversight

• Oversee the receiving of all gowns and accessories
• Ensure all shipments are checked for accuracy against purchase orders
• Confirm gowns are properly tagged, bagged, and entered into our POS system
• Maintain organization of stockroom and sample floor
• Ensure stylists complete all preparation tasks for appointments
• Oversee that social media and marketing content is created consistently and in line with store standards

Purchase Orders & Vendor Coordination

• Track confirmations and delivery timelines
• Follow up with designers on delayed gowns
• Communicate with vendors regarding order questions or corrections

Alterations Floor Oversight

• Oversee appointment flow on alterations days
• Coordinate fitting schedule with seamstress
• Ensure gowns are prepared in advance for fittings and pickups
• Support brides during fittings to ensure a smooth and positive experience
• Step in to assist with fittings or customer needs when necessary
• Ensure the bride's final appointments and pickup experience reflect the high level of service and professionalism expected at Lotus Bridal, leaving both the bride and her guests with a positive lasting impression

Sales Floor Support

• Support stylists during busy appointment times
• Assist with appointment flow and floor organization
• Step into appointments when needed
• Expected to conduct bridal appointments when needed to support the team

Manager Coverage / Leadership Role

• When the Store Manager is not present, the Assistant Manager assumes full floor leadership
• Handle customer concerns and escalations
• Support stylists with decision making
• Ensure all appointments and store operations run smoothly
• Communicate updates to Store Manager and ownership

Store Organization & Daily Execution

• Ensure the store is clean, organized, and fully prepared for appointments
• Confirm gowns are pulled in advance for try-ons, fittings, and pickups
• Ensure completion of all daily operational tasks by staff

What We Offer

• Competitive salary and performance-based incentives
• Opportunities for career growth and development
• A positive and supportive work environment

Application Instructions

If you're a results-driven leader ready to make a lasting impact in the bridal industry, we'd love to hear from you! Please submit your resume and a brief cover letter telling us why you're the perfect fit for this role and what you'll bring to Lotus Bridal. Only qualified candidates will be contacted for an interview.