Salon Guest Care Concierge

Lola Hair Studio is focused on bringing our guests the best of the best. Providing luxury services and products, your appointment will be customized to suit you perfectly. Your appointment will begin with an in-depth consultation about your cut, color or texture service and completed with everything you need to achieve your look at home. We are hair obsessed and passionate about our services. We hope you enjoy your visit.

Lola Hair Studio is on the lookout for a dynamic and meticulous Guest Care Concierge to join our team. We seek a proactive individual with exceptional organizational skills, a passion for people, and an eye for detail. As a Guest Care Coordinator, you will be pivotal in ensuring our clients receive top-notch service and support, contributing to the seamless operation of our salon.

Key Responsibilities:

• Greet and welcome clients warmly and courteously.
• Lead and guide the Guest Care team to deliver outstanding client service.
• Manage appointment bookings and address client inquiries via phone, email, and in person.
• Maintain an organized and tidy reception area.
• Support the Guest Care team and Operations Manager with various administrative tasks.
• Manage client records and ensure accurate data entry.
• Assist with Inventory management
• Process client payments and ensure proper cash handling procedures.
• Strive to achieve KPIs, including productivity, prebooking, client retention, and service and retail sales.
• Foster a positive and professional environment aligned with our core values.
• Oversee and manage salon maintenance and cleanliness.
• Take initiative, be self-motivated, and always seek improvement.

• Exceptional organizational and multitasking skills.
• Strong attention to detail and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in salon management software is a plus.
• Ability to work independently and as part of a team.
• A positive attitude and a commitment to providing excellent customer service.
• Flexibility to work 20+ hours per week, including evenings and at least 2 Saturdays per month.
• Previous experience in a salon, spa, or beauty industry is a plus.